Services
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Horologium Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Horologium Limited’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ and ‘yourself’ refers to the user or viewer or customer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We do not provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Horologium Limited provides an online quoting service. These are to be considered as guidelines only and are not legally binding quotes. We reserve the right to change those quotes upon physical inspection of the timepiece. For our partner brands only, we provide free of charge return, should we increase the amount quoted online, and you would not be happy with said increase. We also provide free of charge returns, should we not be able to conduct a repair on a vintage or antique timepiece due to lack of parts. In any other case we reserve the right to charge for return shipping and labour involved in the estimation process. These charges will be outlined in our online quote.
Horologium Limited are not responsible for the delay of a service or repair caused by the delay of parts on back order with manufacturers or suppliers. Not all watch parts are available readily to pick to order, sometimes parts will fall outside of a manufacturing production run and are special order. The delay of your repair or service in these cases are subject to manufacturers timescale and out of the control of Horologium Limited.
Special orders are non-cancellable.
All repairs and services carried out by Horologium Limited are covered by a 1-year warranty. All repairs and services carried out by Horologium Limited on our partner brands are covered by a 2-year warranty. The warranty does not cover accidental damage, wear and tear i.e. crown thread striping, anti-reflective glass coat wear and/or any repairs or services carried out by third parties. Any intervention including opening of the watch by you or any third party including other Watchmakers or Watch Professionals whilst the watch is under warranty by Horologium Limited will result in the warranty provided by us void and no liability will be accepted by Horologium Limited. By being a customer of Horologium Limited you agree to these conditions.
We reserve the right to create and use pictures of your timepieces for our social media sites, including but not limited to Instagram and Facebook. None of your personal information will be publicized in those posts. If you would like for your timepiece not be photographed for those purposes, then please specify that wish in writing, when requesting the quote, and/or when shipping the watch to us.
This outlines our privacy policy (Privacy), legal terms and conditions (Terms) applied to any contract between us, for the sale of any products (Products) listed on our website horologium.uk, to you (Contract).
Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by placing an order you are agreeing to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference. Terms may be amended from time to time, please be sure to check every time you wish to order Products, to ensure you understand the terms that will apply at that time.
These Terms were most recently updated October 2021.
These Terms, and any Contract between us, are only in the English language.
We operate via the website horologium.uk. We are HOROLOGIUM LIMITED, a company registered in England and Wales under company number 12925551 with our registered office Unit 6, The Old Mill, 61 Reading Road, Pangbourne, Berkshire, RG8 7HY. If you would like to contact us via email please send an email to [email protected]
To cancel a Contract in accordance with your legal right to do so is outlined in RIGHT OF RETURN AND REFUND.
You just need to let us know that you have decided to cancel. The easiest way to do this is to contact our team via email on [email protected]. If you are emailing us please include details of your order to help us to identify it. When you send us your cancellation notice by email then your cancellation is effective from the date you send us the email.
If you wish to contact us for any other reason, including any complaints, you can contact our team as set out above.
If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the computer’s display of the colours accurately reflect the colour of the Products and therefore your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all sizes, weights, colours, capacities, dimensions and measurements indicated on our site have a 5% tolerance. The packaging of the Products may also vary from that shown on images on our site.
We are committed to protecting and respecting your privacy. This section provides the basis on which any personal data we collect from you, or which you provide to us, will be processed by us. By visiting our website you are accepting and consenting to the practices described in this section.
We may collect and process the following data about you.
You may give us information about you by filling in forms on our website or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, engage with website features or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information.
We use information held about you in the following ways:
Information GIVEN to us. We will use this information:
Information we COLLECT about you. We will use this information:
Disclosure of your information:
We may disclose your personal information to our professional advisors or if we are under a duty to do so in order to comply with any legal obligation.
Where we store your personal data:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), where your data is being transferred outside of the EEA we will endeavour to protect your data with appropriate safeguards such as the EU-U.S. Privacy Shield, European Commission decision 2002/2/EC, Binding Corporate Rules or other appropriate safeguards. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you or where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our team.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information:
European Union’s General Data Protection Regulation (GDPR) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of charge. You also have the right to:
Changes to our privacy policy:
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
YOUR PURCHASE
By placing an order on our website, you warrant that:
You are legally capable of entering into binding contracts; and
You are at least 18 years old. If you are under 18 we may need the express consent from your parent or legal guardian.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
When you purchase Products from our Website, and you have pressed the “COMPLETE ORDER” button we shall confirm your Order via email and assign you with an order number via email to confirm your purchase.
This email is NOT an acceptance of your Order, just a confirmation that we have received it (“Order Confirmation”) The Order Confirmation will confirm the following: a description of the Products ordered; the total price of the goods; the applicable delivery charges.
The contract between us will only be formed when we send you the “Dispatch Confirmation”. The Dispatch Confirmation is the email that we send to you when we have accepted your Order and it is ready to be dispatched to you unless we have been unable to fulfil your Order or if you have cancelled the Order beforehand.
Please quote the order number in all subsequent correspondence with us.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
OUR RIGHT TO VARY THESE TERMS
We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.
Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
– Changes in relevant laws and regulatory requirements; and
– Due to any unforeseen circumstances affecting the manufacturing process.
– If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive.
YOUR CONSUMER RIGHT OF RETURN AND REFUND
If you are a consumer, you have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of any bespoke or customised goods which have been customised in accordance with your specific request.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
Your legal right to cancel an Order starts from the date of the Dispatch Confirmation and the end date is the end of 14 days after the day on which you receive the Product. If your Order consists of multiple products, the end date is 14 days after the day on which you receive the last of the separate Products ordered.
To cancel a Contract, you just need to let us know that you have decided to cancel. You can also contact our team by email. If you are emailing us please include details of your order to help us to identify it and your cancellation is effective from the date you send us the email.
If you cancel your Contract we will:
Refund you the price you paid for the Products, minus the cost of delivery to you. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. A full refund will only be accepted providing the product is in the same unworn condition that it was received in, including all original packaging including any seals or protective film/wrapping.
Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
We will refund you on the credit card or debit card used by you to pay.
If a Product has been delivered to you before you decide to cancel your Contract:
Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this section or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
All product costs are charged in the currency shown at checkout.
DELIVERY
We will contact you via email when your order has been dispatched and this email will have a tracking code so you can monitor the progress of your delivery. Occasionally our delivery to you may be affected by an Event Outside Our Control.
If no one is available at your address to take delivery, then a note left by the delivering company will have further instructions for you to follow, if you need our help in tracking the package then please contact us at [email protected]
Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
You own the Products once we have received payment in full, including all applicable delivery charges.
All delivery and shipping costs are charged in the currency shown at checkout.
PRICE OF PRODUCTS AND DELIVERY CHARGES
The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
The price of a Product includes VAT (where applicable/if stated) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.
We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
HOW TO PAY
If you have ordered Products from our website, you can pay for the Products using a debit card or credit card. The payment methods we accept will be set out on our website.
Payment for the Products and all applicable delivery charges is in advance.
OUR WARRANTY FOR THE PRODUCTS
For our watches, we provide a warranty that on delivery and for a period of two years from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described below.
The warranty does not apply to any defect in the Products arising from:
If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
OUR LIABILITY TO YOU AS A CONSUMER
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
You may cancel a Contract affected by an Event Outside Our Control [which has continued for more than [30] days]. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
COMMUNICATIONS BETWEEN US
When we refer, in these Terms, to “in writing”, this will include email.
As a consumer you may contact our team as described at the start of these Terms.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by updating our website.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty but we and you will not need their consent to cancel or make any changes to these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
As a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.