If you need to send back to us your watch for a warranty repair, please contact us at [email protected] for further information.
You may return your order within 14 days of the confirmed delivery date. We cannot accept returns beyond this time frame and will return them to you. All items need to be returned unworn, in their complete original packaging and with a completed returns form. Please contact us via [email protected] to initiate your returns process. We will then identify the reasons for your return, provide you with the steps to return the product to us and notify you whether you are eligible for free returns delivery.
RETURN ITEMS IN THE CONDITION YOU RECEIVED THEM IN.
All items need to be returned unworn, in their original packaging (including all protective films and tags attached etc.) and with a completed returns form which we will provide to you via email. If the watch is returned in perfect condition, but the strap has been used or marked then the complete product will not be eligible for a refund. Please note all returned watches are thoroughly examined using high level magnification. Only items that have been purchased directly from Horologium can be returned to us.
PLEASE NOTE WE ARE NOT LIABLE FOR ANY RETURN DELIVERY ISSUES SHOULD THEY ARISE BEFORE THE PRODUCT IS IN OUR POSSESSION.
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also confirm the approval or rejection status of your return and issue a refund within 14 days where applicable.