Privacy Policy

At Horologium Limited, we are committed to maintaining the trust and confidence of our customers. We want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we have provided details on when and why we collect data and personal information and how we use it.

Horologium Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.

Horologium Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 24th 2020.

What we collect

We may collect the following information:

  • Name.
  • Contact information including email address.
  • Demographic information, such as return address and postcode.

What we do with the information we gather

When you send your watch in for a repair/service, we collect personal information purely to contact you about your watch repair; to know where to send your watch when the work is complete and to personalise your invoice. We use third-party providers, Xero and RepairShopr to store this information.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected]


The information contained in this website is for general information purposes only. The information is provided by Horologium Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, Horologium Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. However, owing to our policy of continuous improvement we reserve the right to change polices without prior notice.